Frequently Asked Questions
Everything you need to know about shopping with Sayuri.
What is the estimated delivery time for my order?
Standard shipping typically takes 5-7 business days, while express options are available at checkout for delivery within 2-3 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online returns portal. Please note that sale items are final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit. If you are between sizes, we generally suggest sizing up.
Which payment methods do you accept?
Sayuri accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically produced?
Yes, we are committed to ethical manufacturing. We partner only with factories that ensure fair wages, safe working conditions, and sustainable practices. You can read more about our commitment on our Sustainability page.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please be aware that local customs duties may apply.